ESSENTIAL JOB FUNCTIONS:

 


To write IT technical terms in a purely business language, to read, understands and communicates information and ideas in writing understandable in the enterprise.

To take proper minutes of meetings and convert the IT terms into simple English Language.

To learn quickly of the new technical processes and to write it properly in a well organized manner.

To develop constructive and cooperative working relationship within the team and enterprise.

To learn how to conduct trainings and to be proactive and ensure that all staffs taking the training gets the best out of the materials provided.

To meet every IT staffs and understand their day to day duties and simplify their responsibilities in easy terms and simple language.

To develop specific goals, plans, prioritizes, organizes and accomplishes the work. 

To understand drawings and Visio diagrams and convert them into basic language. 

To prepare user manuals and guides, technical help books (How- To Format), online help documents and reports.

To work closely with the team and ensure that all projects and tasks have proper documentations in place and gets update regularly. 

To understand document management system, document provisioning and versioning.

To update all existing documents and manuals, create a standard procedure to be followed on all documentations.

To organize documents logically and begin and end documents effectively, present results and recommendations for management and the team.


 

POSITION QUALIFICATIONS: 


Education: 
(Minimum) 
Bachelor’s Degree in Computer Science, Computer Engineering, English Literature, and/ or Business Administration 

Certification(s)/ Training(s) 
(Minimum) 
Related Trainings / experience in creating hardware or service manuals for technical installation, user manuals training, and documented complicated IT and business processes (Preferred) Project Management Experience



Computer Skill(s): 
Excellent Microsoft Office Skills + MS Project and MS Visio

REQUIRED TARGETS: 
Prepare daily, weekly, monthly reports, white papers, system descriptions, design criteria, inspection reports, equipment outage reports, etc.